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Shipping Policy
AGREEMENT TO TERMS:
By using the services offered by POD, you agree to be bound by the following terms and conditions, which are in addition to our Return Policy, Color Matching Policy, Terms and Conditions, and Privacy Policy.
When you transact with POD, your transaction is solely between you and POD, a manufacturer of customized wholesale print on demand products. We are not a shipping company and facilitate the services of USPS, a third-party courier, to deliver your product.
How Your Items Are Shipped
Each item in your order is individually wrapped in a clear plastic bag and shipped via USPS in a plain, unmarked polybag. The shipping label will display your brand name (or your name if unavailable) as the shipper. We ship from our address in Claremont, California.
Lost Shipments
USPS's policy on lost shipments involves specific procedures and guidelines for reporting, investigating, and potentially compensating for lost packages. Please check their website for more information on lost shipments.
Incorrect Address
Customers are responsible for entering the correct shipping address and should double-check before submitting an order. Additional costs due to incorrect addresses are the buyer’s responsibility. Once shipped, packages cannot be redirected, and POD is not liable for or able to refund orders sent to an incorrect address.
Wrong Item Received
If your customer receives an incorrect or defective item, please contact us promptly for a resolution.
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Our Shipping Policy may change from time to time.
Last Updated: November 17, 2024
